Privacy Policy

Last updated: October 2024

Introduction

Lush-moon is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or service request form
• Subscribe to our newsletter
• Communicate with us via email or other channels

The personal information we collect may include your name, email address, postal address, and any other information you choose to provide in your communications with us.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and your visit, including:

• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• IP address

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer service
• To process your service requests and provide quotes
• To send you information about our services if you have opted in
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where you have given us permission
• Performance of a contract, where processing is necessary to fulfil our obligations to you
• Legitimate interests, where we have a valid business reason
• Legal obligation, where we must comply with the law

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lush-moon
47 Greenhill Avenue
Sheffield, S8 7TG
United Kingdom

Email: [email protected]